US airports experienced holiday delays from suspected computer glitch

US Customs computer outage causes airport delays
Share this article

Meanwhile, for those of us not getting real news, many travelers have been stranded across the USA. This is due to an alleged computer glitch, in the customs computer system. Passengers are tired, frustrated and angered over this. Staff at all airports, are trying their best to make due with what they have, while everyone awaits further answers and instructions.

From what has been learned, private planes have been brought down, leaving some stranded overseas. The weather has affected flights as well, with temperatures being so cold. Customs and Border Protection’s computer systems, have left international travelers waiting through long lines since Monday night. Eventually things will get better. This also demonstrates again, just how much we are reliant upon power and electronic systems.

Image: Newsline

Image: Newsline

With the holiday season already being so gridlocked, travelers have left this holiday season with a bad taste in their mouth for airline travel. Many larger areas including San Francisco, JFK, Denver and other locations suffered badly from the outage.

The Customs and Border Protection (CBP) mentioned: “There is no indication the service disruption was malicious in nature.” However, some people think otherwise. The brunt of the outage lasted between 7:30 p.m. until around 9:30 p.m. All of the passengers who happened to be traveling during this time, had to deal with many long hours of standing and waiting in lines.

Image: NBC News

Image: NBC News

These lines stretched and snaked their way outward all the way into the international arrivals areas. Going through checkpoints is always a hassle, but this time it was simply unacceptable. TSA had their hands full literally on Monday around the country.

While all of this was happening, Customs and Border Protection officers, used alternative methods at airports that were affected. In these situations, it is at the discretion of the individuals trained in this kind of moments. Management coordination really has to ramp up, to make things happen in such a chaotic setting. Things could take a turn for the worse quite quickly if left unchecked.

What exactly happened is still unclear…as it was denied that this was a database error of sorts. Suspicions point towards some sort of hacking attempt. Social media posts were abundant from Monday onward, after both passengers, agencies and others expressed themselves online about the entire ordeal. Comments were made however on Twitter like this.

Twitter responses airport delays 2018


Share this article

Leave a comment

Your email address will not be published.


*


×